FAQ
Frequently Asked Questions (FAQ)
1. Ordering & Sizing
Q: How do I choose the right Thobe size?
A: Our Thobes follow standard sizing, but we recommend checking our size chart below our products before ordering. If you’re unsure, feel free to contact us for assistance.
Q: Do you offer custom sizing?
A: Currently, we offer standard sizes, but we are working on expanding our options. Stay tuned for updates!
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so if you need to make any changes, please contact us within 12 hours of placing your order. Once the order has been shipped, modifications won’t be possible.
2. Shipping & Delivery
Q: Where do you ship from?
A: We ship from United Kingdom.
Q: Do you offer international shipping?
A: No, currently we do not offer worldwide shipping but we are working on expanding our options. Stay tuned for updates!
Q: How long does shipping take?
A: Shipping times depend on your location:
• United Kingdom: 2-4 business days
Please note that delays may occur due to customs processing or peak seasons.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to track your package.
3. Returns & Exchanges
Q: What is your return/exchange policy?
A: We accept returns within 7 days of receiving your order, provided the Thobe is unused, unworn, and in its original packaging. Please refer to our Returns Policy for more details.
Q: How do I return an item?
A: To initiate a return, please contact us at info@layaaliclothing.com with your order number and reason for return.
Q: Do you offer refunds?
A: Refunds are available for eligible returns. Once we receive and inspect the item, we will process the refund within 7 - 14 business days to your original payment method.
4. Product & Care
Q: What materials are your Thobes made from?
A: Our Thobes are crafted from premium quality fabrics, including cotton, polyester blends, linen, etc. for comfort and durability.
Q: How should I wash and care for my Thobe?
A: We recommend:
• Machine wash cold or hand wash
• Do not bleach
• Iron on low heat if needed
• Hang to dry to maintain fabric quality
5. Payments & Discounts
Q: What payment methods do you accept?
A: We accept credit/debit cards, Apple Pay, and other secure payment options available at checkout.
Q: Do you offer discounts or promotions?
A: Yes! We occasionally run promotions and discounts. Follow us on Instagram, TikTok, or your newsletter to stay updated.
6. Contact & Support
Q: How can I contact you for further questions?
A: You can reach us at [your email] or through our Contact Us page. We strive to respond within 24 hours.
Q: Do you have a physical store?
A: Currently, we operate online only, but we plan to expand in the future, InshaAllah!